Frequently Asked Questions
Everything you need to know about shopping at REWIND Yo-Yo Store.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via DHL or EMS.
What is your return policy for high-performance yo-yos?
We offer a 30-day return policy for unused items in their original packaging. Please note that stringed or scratched yo-yos cannot be returned due to safety and performance standards.
Do your yo-yos come with extra strings and accessories?
Most of our professional models include one pre-installed string. We recommend purchasing a multi-pack of polyester strings, as they are considered consumables and wear out with use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know which yo-yo is right for my skill level?
Each product page features a 'Skill Level' tag ranging from Beginner to Professional. Beginners should look for 'Responsive' models, while advanced players should browse our 'Unresponsive' collection.
Do you offer maintenance services or replacement parts?
Yes, we sell a variety of replacement bearings, axle sets, and response pads. We also provide video tutorials on our site to help you maintain your gear for peak performance.